Terms and conditions

Welcome to our Terms and Conditions. Please take a moment to carefully review the policies outlined below to ensure a smooth and transparent shopping experience with us.

General Terms

Orders and Payment

Shipping and Delivery

Returns and Refunds

Limitation of Liability

Changes to Terms and Conditions
Contact Us

1. General Terms

1.1. Eligibility
By using our website, you confirm that you are at least 18 years of age or have the permission of a parent or guardian to use the Service.
1.2. Product Information
We aim to provide accurate and up-to-date product information, including descriptions, pricing, and availability. However, we cannot guarantee the accuracy of all information and reserve the right to make changes without prior notice.

2. Orders and Payment

2.1. Placing an Order
By placing an order through our website, you agree that you are purchasing products for personal use only and not for resale. All orders are subject to availability and acceptance by us.
2.2. Payment
We accept various payment methods such as credit cards, PayPal, and other available payment gateways. All transactions are processed securely. We reserve the right to cancel or refuse any order for any reason.
2.3. Pricing and Promotions
Prices for products are subject to change without notice. We reserve the right to modify or cancel promotions at any time.

3. Shipping and Delivery

3.1. Shipping
We offer domestic and international shipping. Delivery times may vary depending on your location. We are not responsible for any delays caused by third-party carriers.
3.2. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and product weight. You will be responsible for paying any additional shipping fees, including customs duties and taxes for international orders.
3.3. Lost or Damaged Goods
In the event of lost or damaged goods during transit, please contact us within 48 hours of receiving your order to resolve the issue.

4. Returns and Refunds

4.1. Returns
We accept returns within [insert timeframe, e.g., 30 days] from the date of purchase, provided the products are unused, in their original packaging, and with proof of purchase. Some items, such as hygiene or personal care products, are non-returnable.
4.2. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method.
4.3. Exchanges
If you need to exchange an item, please contact us within the return window to initiate an exchange.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Partially Canceled Orders

If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.

5.Limitation of Liability

5.Limitation of Liability

We will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our Service, including but not limited to any loss of profits, data, or goodwill.

Changes to Terms and Conditions

We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and your continued use of the Service constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Phone:  +971525198023